As a Store Manager you’ll be someone that shares our love of delighting others. You’ll take full ownership of your business and lead your team to achieve sales targets whilst delivering outstanding customer service. You’ll be an experienced and commercially focussed retail manager.
To be successful in the role, we are looking for:
Role Purpose:
To be accountable for the business performance of your store and the management and development of the store team, ensuring the delivery of exceptional customer service.
Role Responsibilities:
- To drive the sales and profitability of the store obtaining outstanding results
- To set an example and deliver exceptional customer service with in the store
- To promote high visual merchandising standards ensuring that store housekeeping standards are continually achieved
- To plan and manage all aspects of Health & Safety in accordance with the law and Company Standards
- To be responsible for store stock control, stock count, store payroll budgets and targets
- To motivate and drive the team in achieving and exceeding agreed objectives
- To work with the District Manager and HR in dealing with people issues effectively and in a timely manner
- To be responsible for recruiting and establishing a high performing team ensuring they are continually developed
- To manage and have overall responsibility for all cash handling, banking and safe procedures always following Company standards
- To be responsible for all aspects of till management including number of open tills, till issuing, cash handling and variances
- To be aware of competitor activity and take action where relevant to ensure maximum footfall and profitability in your store
- To work with the District Manager to develop a strategic plan on a quarterly basis to ensure objectives and business goals are met
- To work with the Loss Prevention team to develop, and implement loss prevention control to prevent internal/external theft and system errors
- To plan and conduct regular 121s, reviews and appraisals with the team in accordance with the performance management policy and procedures
- To respond appropriately and timely to all customer questions and complaints, asking for help when needed
- To take pride in living Clinton’s values and instilling them in the team
- Perform additional duties and projects as assigned by management
Role Parameters:
- Able to travel to other stores if necessary
- Direct reports of Assistant Manager, Team Members
Budget management:
- Responsibility for Store budget
Role Working Arrangements:
- 5 out of 7 days
- Availability to work weekends, early mornings and late nights
- Availability to flex hours when workload requires this
Key Stakeholder:
- Store Team
- District Manager
- Central Operations Department
- HR Department
Role Essential Skills:
- Strong coaching and development skills in order to establish a high performing team
- Enthusiastic, driven and motivated
- Previous line management experience within a retail and customer service environment with the ability to deal with people issues effectively and in a timely manner
- Excellent selling techniques with a proven track record of driving sales and profitability
- To be customer orientated with a track record of delivering exceptional customer service
- Ability to multitask and meet deadlines
- Strong communication skills
- Commercial acumen